Shipping Policy

1. Delivery Zones

Mithra Sri Foods currently provides express delivery across **Visakhapatnam**. We serve major areas through our specialized delivery fleet. You can check delivery availability for your specific pincode at checkout.

2. Delivery Timelines

We take pride in our speed and freshness:

• **Instant Orders**: Typically delivered within **30-45 minutes** from the time of order confirmation.
• **Pre-Orders**: Delivered at your requested time slot.
• **Daily Meal Plans**: Delivered as per the scheduled breakfast/lunch/dinner slots.

3. Shipping Charges

Shipping charges vary based on distance and order value:

• A standard delivery fee applies for orders within a 5km radius.
• **Free Delivery** is available for orders above a specific threshold (e.g., ₹500 or more).
• All charges are clearly shown in the cart before you complete the payment.

4. Non-Delivery Scenarios

If a delivery cannot be made due to an incorrect address, unavailability of the customer, or locked gates, the order will be marked as "Failed Delivery". Since items are fresh and perishable, **no refunds** will be provided for such cases. Please ensure someone is available at the provided address to receive the order.