Policy Details

1. Order Cancellation

Since we deal in perishable food items, cancellations are only possible under the following conditions:

• The order can be cancelled within 10 minutes of placing it, provided the kitchen has not started preparing it.
• For pre-orders or subscriptions, cancellations must be made at least 24 hours in advance.
• Mithra Sri Foods reserves the right to cancel an order due to unforeseen circumstances (e.g., stock unavailability or delivery issues). In such cases, a full refund will be processed.

2. Refunds

Refunds will be initiated in the following scenarios:

• The order was cancelled by us due to unavailability or technical issues.
• The items delivered were damaged, tampered with, or significantly different from the description.
• The order was not delivered due to an error on our part.

Note: Refund processing may take 5-7 business days to reflect in your original payment method.

3. Returns

Being a specialized cloud kitchen for fresh food, we do not accept returns once a delivery is completed. However, if you have a concern about quality, please reach out to us immediately at mithrasrifoods@gmail.com or call us at +91 6304488687.

4. Modification of Orders

Modifications to items or delivery addresses can only be requested via phone call within 5 minutes of order placement.